Refund policy

REFUND & RETURN POLICY

We want you to be completely satisfied with your purchase. If you are not entirely satisfied, we are here to help.

1. Returns

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Refunds

Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

3. Shipping Costs for Returns

You will be responsible for paying for your own shipping costs for returning your item unless the item received was damaged or incorrect. Shipping costs are non-refundable.

4. Damaged or Defective Items

If you received a damaged or defective product, please notify us immediately at support@gazagauze.com with photos of the damaged item and your order number.

5. Contact Us

For any return queries, please email us at support@gazagauze.com.